Frequently Asked Questions

How many lessons will I need to complete the 23 Competencies in the logbook?

Everyone is different and learns at a different pace, so we can’t guarantee you will finish all competencies in a specific number of lessons. However, most students complete competencies within 10-15 lessons.

What we can promise you is our instructors will provide you with a high quality training experience to help you achieve the competencies as soon possible.

Can I use my own car?

We leave this decision to our instructors, for safety reasons most instructors will want to do at least one lesson in their car which has dual controls before they will agree to do any lessons in your car.

Can I contact the office out of hours?

Our office hours our Mon-Fri 9-5, you can email the office, and we will get back to you as soon as possible. Your instructor may give you their contact details.

Am I covered by insurance?

Yes

Am I able to try different instructors?

Yes, you just need to contact the office to arrange.

Pick up / drop off at work or school

You can nominate any pick up/drop off address provided that it is within the area the instructor works, and the distance between the two points is reasonable.

How much notice should I give if I need to cancel due to sickness?

Call us ASAP if you are unable to make your appointment time. Someone else may be able to take your place.

Cancellations within 24 hours will attract a fee as we are required to still pay the instructor. Try to give us as much notice as possible.

How do lessons work?

Every lesson including the first one you will be driving the car. Lessons build upon each other starting with the most basic skills and working towards the more complex skills. Each lesson you will be given lots of opportunity to practice and will be coached by your instructor to help you improve and achieve your outcomes.
If you are doing the CBT&A scheme with the instructor you will be assessed for each the 23 competencies when both the instructor and yourself feel ready to be assessed.

Access Canberra requests that instructors do not train and assess the same competency in the same lesson.
It is important to understand that each competency can only be signed off in your logbook by the instructor when you have demonstrated it to the minimum standard required in the logbook.

Who completes the logbook?

Your instructor will fill out your logbook at the end of each lesson. Any driving you do outside of lessons is your responsibility to fill out logbook.